Keeping You Informed About BioPerformance

The following is a memo from BioPerformance today:

The Media

Don't expect a love fest with reporters anytime soon. It's a sad state of affairs, but true: negative news is easier to report. But as the media wears itself out on the negative, we expect a few reporters to begin asking positive questions: "Suppose these pills really work? Who would want to oppose that? Is there any company or agency who, knowing BioPerformance is effective, would continue to persecute the company? And if so, why?" We are the beginning of a revolution of conservation for fossil fuels! We are participating in breaking the addiction America has to oil!

Customer Service

We are proud of BioPerformance Customer Service which operates on a Fortune 500 model.
Communications to the Customer Service Help Desk are assigned a "ticket" so as to track the service requested and supplied. Since moving to this new Customer Service platform, we have processed more than 18,000 requests.

Cancellations, Refunds

We are deeply concerned about the hardship many of you have suffered,

• initially to our TREMENDOUS GROWTH which overwhelmed our manufacturers ability to produce product and therefore they had to enlarge their plant to increase production, and
  
• since then as the result of the TRO in the State of Texas.

Many of our seasoned MLM professionals have called to say they know: the greatest opportunity lies ahead, and they are staying the course for the even greater rewards. Nevertheless, IBOs who cannot or do not want to continue may cancel participation in the sales program at any time upon written, signed notice to BioPerformance. Cancellations cannot be accepted via e-mail, due to the potential for fraud. Upon notification or termination, the sponsoring IBO or BioPerformance will repurchase the unused and currently marketable inventory and sales aids purchased from BioPerformance within 30 days (or longer where required by State law) from the date of receipt of merchandise first ordered, at 90% of the IBO's net cost, less appropriate set-offs and legal claims. The term of the company IBO agreement is renewed every 90 days by the IBO buying or selling $150 BV (Business Volume). An IBO is renewed every 90 days on enrollment date if $150 BV (average of $50 BV per month) has been personally purchased or sold. All non-renewals will become INACTIVE and deleted if 90 days anniversary renewal is not met. All other requirements rehearsed in your back office apply. Requests for refund or cancellation should be sent via certified delivery to:

BioPerformance, Inc.
1300 West Walnut Hill Lane
Suite 100, Irving, TX 75038.

Rumors and Rumor Mongering

When Mark Twain read his own obituary misreported in in a daily newspaper, he quipped: "News of my death has been greatly exaggerated."So it is with BioPerformance: the rumors reported to us by our loyal IBOs are the stuff fiction is made of, not fact.One of the most comical denigrates our marketing channel, insinuating that if such an innovation as we have were found, it would be by a major chemical company. But BioPerformance isn't the first instance of a direct selling company that has had major impact on a single market. A few examples:

Shaklee helped popularize the importance of "biodegradable" detergents and a revolutionary product for the time: Multi-vitamins.

• At one time NSA sold nearly 1/3 of all water filters purchased in North America.
  
• PrePaid legal revolutionized access of common folks like us to legal services.
  
• AL Williams (now Primerica) taught America the benefit of term life insurance, and in the process grew to be largest insurance company in America.
  

Speaking of AL Williams, Art Williams once said of his early days going up against the insurance lobby: "Every morning, the first thing I asked for was copies of the negative newspaper stories. Virtually everyday someone was calling us a pyramid or saying our product was a fraud."Sound familiar?

That's right: BioPerformance is facing the same opposition AL Williams faced, and for many of the same reasons.

Thank You

I've received a huge amount of e-mails and letters wishing us well, asking what you can do. And again I want to thank every one of you who has stayed the course with me and with BioPerformance. I promise you: I will continue to represent your Company with every resource available to me.

Yours in Staying the Course,Lowell Mims

President of BioPerformance, Inc.